Privacy policy
Last updated: 27 december 2025
This Privacy Policy explains how Bolsami (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://bolsami.com/ (the “Site”) or otherwise interact with us (collectively referred to as the “Services”).
Please take a moment to read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. When updates are made, the revised version will be published on this page and the “Last updated” date will be updated accordingly.
How We Collect and Use Your Personal Information
To operate our business and provide our Services, we collect personal information from various sources. This information allows us to process orders, provide customer support, improve the Site, and meet legal obligations.
Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
• Contact details (name, address, phone number, and email).
• Order details (billing and shipping addresses, payment confirmation).
• Account credentials (username, password, and security information).
• Communications with our customer support team.
Information Collected Automatically
When you browse our Site, we automatically collect certain information through cookies or similar technologies, such as device type, browser information, IP address, and browsing activity. This data helps us analyse site traffic, improve performance, and personalise your experience.
Information from Third Parties
We may receive information about you from trusted third parties, including payment processors, shipping providers, and marketing partners, to help us fulfil orders and enhance our Services.
How We Use Your Personal Information
We use personal information to:
• Process and fulfil orders.
• Communicate updates regarding orders or accounts.
• Provide and improve customer support.
• Send marketing or promotional communications where permitted.
• Detect and prevent fraud or unlawful activity.
• Comply with legal and regulatory obligations.
Cookies
We use cookies and similar technologies to improve functionality, personalise content, and analyse website performance. You may manage or disable cookies through your browser settings; however, some Site features may not function properly.
How We Share Personal Information
We may share personal information with:
• Service providers who perform services on our behalf.
• Business partners supporting logistics or marketing activities.
• Affiliates within our business group.
• Authorities or regulators when legally required.
We do not sell or rent your personal or sensitive information to third parties.
Third-Party Websites and Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal data.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so it can be removed.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information. Despite our efforts, no method of transmission or storage is completely secure. Personal data is retained only as long as necessary to fulfil legal, contractual, or operational purposes.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, request data portability, restrict or object to processing, withdraw consent, or lodge a complaint with a data protection authority.
To exercise these rights, please contact us at info@bolsami.com. We may request verification before responding to your request.
International Users
Your personal information may be transferred to and processed in countries other than your own, in accordance with applicable data protection laws. Appropriate safeguards are used where required.
Contact Information
Store Name: Bolsami
Address: 948 Walsall Rd, Great Barr, Birmingham B42 1TQ
Email: info@bolsami.com
Phone: +447490901854
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT+0)
Response Time: We aim to respond to all customer inquiries within 1 - 2 business days