Refund policy
Return and Refund Policy
At Bolsami, customer satisfaction is important to us.
If your purchase does not meet your expectations, we offer a clear and transparent return process designed to make things simple and fair.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories intact.
Our support team will assist you throughout the entire return process.
Restocking Fee: None — we do not charge any restocking fees.
Return Policy Overview
• Return period: 30 days from the delivery date
• Item condition: Unused, undamaged, and returned in original packaging
• Support: Customer service is available to guide you step by step
• Restocking fee: £0 — no additional return charges
Return Shipping Costs
For Defective or Incorrect Items: If the product you received is damaged, defective, or not what you ordered, we’ll cover all return shipping expenses.
For Customer Remorse (Change of Mind): If you wish to return an item because it doesn’t fit, you ordered the wrong product, or you simply no longer want it, the return shipping cost will be your responsibility. Please note that shipping fees are non-refundable.
How to Submit a Return
Contact Us: Send an email to info@bolsami.com including your order number and the reason for your return request.
Repack the Product: Place the product securely in its original packaging with all tags, documents, and accessories.
Ship the Parcel: Use the instructions provided in your return authorization email. You may choose the suggested carrier or use any reliable, trackable shipping method.
Refund Procedure
Inspection: After your returned item reaches us, it will be inspected to verify compliance with our return policy.
Processing Time: Once approved, your refund will be issued to your original payment method. Please allow up to 7 days, depending on your payment provider or bank.
Product Exchanges
If you prefer to exchange your purchase for another color, size, or item, please reach out to us at info@bolsami.com. Our team will be happy to organize a quick exchange.
Non-Returnable Products
For safety and hygiene reasons, some products cannot be returned. These will be clearly indicated as non-returnable on their product pages.
Need Assistance?
If you have questions about returns or refunds, please visit our FAQ page or contact our support team directly.
Contact Information
Store Name: Bolsami
Address: 948 Walsall Rd, Great Barr, Birmingham B42 1TQ
Email: info@bolsami.com
Phone: +447490901854
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT+0)
Response Time: We aim to respond to all customer inquiries within 1 - 2 business days